Custom Inquiry Form

Terms and Conditions

Updated: 6/17/2025

 All of my products are produced in a home kitchen not subject to public health inspection that may also process common food allergens. If you have safety concerns, contact your local health department.

All of my products are subject to the following Terms and Conditions:

INGREDIENTS

All of Sass’ Kitchen’s products may contain, or come into contact with soy, wheat, dairy, nuts or other allergens. All products are made to be eaten on the day of collection.

ORDERS

I prefer at least fourteen (14) days notice for all orders, as I am continually booked in advance. I will always try to squeeze in your order when possible.

I encourage and request “inspiration” pictures to get a better idea of what you are looking for. However, any Products ordered from a picture of a product produced by any other entity can only be reproduced by myself as my interpretation of that product and will NOT be an exact reproduction of the product in the picture.

QUOTES, DEPOSITS, PAYMENTS & REFUNDS

All Quotes are subject to change after 72 hours until a deposit is received due to varying costs.

I accept cash, credit/debit cards, and Venmo. I use Block, Inc. (formerly Square, Inc.) for invoicing and credit/debit card processing. If paying by cash, correct change is appreciated as I may not have exact change.

A deposit of 25% is required to hold your date. The deposit is fully refundable if you need to cancel for any reason as long as I am notified by seven (7) days prior to your order date. Otherwise your deposit becomes only transferable to a future order within twelve (12) months. Sass’ Kitchen reserves the right to be more flexible with refunds on a case-by-case basis.

If you have a pickup order, the final balance is due at that time. If you have a delivery order, the final balance is due the day before delivery.

It is the responsibility of the Customer to check the state of the product before leaving the premises. Once the item has left the premises, the Customer is responsible to ensure that the Product(s) gets to its destination safely and is stored as per my instructions to achieve best results for taste and quality.

If a refund is requested for any reason, Product(s) must be returned to Sass’ Kitchen in order to be considered for any type of refund. All refunds are considered on a case by case basis.

UNFORESEEN CIRCUMSTANCES

If I need to cancel an order due to illness or any other unforeseen circumstance that affects the ability to deliver the ordered Product, the deposit and all payments (if applicable) will be refunded promptly via the original payment method.

POSTPONEMENT POLICY

If, for any reason, the event is required to be postponed, please contact me immediately. The new date proposed will be subject to availability.

PICKUP

The Customer is liable for any damage, accident, or mishap that may occur once the Product(s) is released from the care and custody of Sass’ Kitchen. Sass’ Kitchen is not liable for any damage that occurs thereafter.

DELIVERY

I offer delivery for certain destinations. A delivery fee is charged at my discretion. Once delivered to the Customer, it is then up to the Customer to store and care for the Product(s) as per my instructions. If anything is to happen to the Product(s) after this exchange, I am not liable for any damages.

A delivery date and time will be agreed upon by both parties. If the customer is not at the agreed upon location at this time and date, and I am not able to contact the Customer, the product will be transported back to my premises and it will be the customer’s responsibility to collect the Product(s).

PUBLICATION

I reserve the right to use any image of my Product made by me for publication at a later date.